Frequently asked questions
Will the reusable capsule damage my coffee machine?
No. Our stainless-steel capsule is engineered to be fully compatible with your machine and even gentler than disposable pods. It is 100% safe to use.
Do I need to align the capsule in a specific way before closing the machine?
No special alignment is required. Insert it exactly as you would with any regular capsule.
Should I descale my machine before using Coffee Infinity capsules?
Yes. We recommend descaling every 6 months or every 200 cups. This ensures optimal pressure, better extraction, and a longer lifetime for your machine.
How much coffee should I put inside the capsule?
We recommend filling it between 5 and 6 grams (around a scoop), depending on the intensity you prefer. Tamp lightly for best results.
How long does the capsule last?
With proper care, your Coffee Infinity capsule can last for years. It is designed for thousands of cycles, making it a sustainable and cost-effective alternative to single-use pods.
Are your capsules approved by machine manufacturers?
Yes. Our capsules were developed in collaboration with manufacturers who, just like us, recognize the need for a more economical and eco-friendly alternative to disposable pods.
How long does shipping take?
We ship your order within 48 hours. Delivery time depends on your adress. You’ll be able to track your package at any time using your tracking number.
Other questions?
Didn’t find the answer to your question? Please contact us by writing us through the contact section of our website.
